Please note: if you get an error message: ‘Your password reset link appears to be invalid. Please request a new link below.’ it could be because your username has a space in it and your email client is not encoding the link correctly.

If your username is firstname lastname it’s likely that the link you have been sent  finishes at firstname. You need to copy and paste the link into your browser and add a space at the end of the URL and type the last part of your username. Please email if you experience any problems and we can send you a new link.